Return and Refund Policy

Thank you for shopping at vtailand . We aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be:

• Unused, in its original packaging, and in the same condition as received.
• Accompanied by proof of purchase.

2. Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the return is due to an error on our part or if the product arrived damaged.
• If the product was received damaged or incorrect, we will cover the return shipping costs.

3. Return Process

1. Contact us at support@vtailand.com with your order details and reason for return.
2. Once your return is approved, we will provide instructions on how to return the item.
3. Ship the item back within 7 days of approval.

4. Refund Process

• Once we receive and inspect the returned product, we will process the refund within 10 days.
• The refund will be issued to the original payment method.
• Shipping fees (if applicable) are non-refundable.

5. Exceptions

• Certain items, such as perishable goods, personal care items, or customized products, may not be eligible for return.
• Items that are returned in a used, damaged, or non-resalable condition may not qualify for a refund.

6. Contact

Trade name: Vtailand
Email: support@vtailand.com
Physical address: 18685 Munchy Branch Rd, Rehoboth Beach, DE 19971, United States

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM

We aim to respond within one business day.